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FAQs

About

Hello Bello is a family and baby product company making plant-based premium products at non-premium prices. Everything we make is better for babies and parents, and better for the planet too. And, all at far lower prices! Learn more about our story and standards here.

Diaper Size Chart

Click here to see the diaper size chart.

Refer a friend and get rewarded!

We’ve made it even easier for you to get rewarded when referring friends. Give $15 to a friend and get $15 when they subscribe to their first bundle. Redeem towards your next Hello Bello purchase or get straight cash. Cash-out or use your credit immediately. Get additional perks like increased cash back throughout the year.


How do I get a code and link?

Get started here!


Are there any restrictions with my discount code/link?

Your code is good for first-time HelloBello.com customers only. Your code will not work for current, previous, or canceled customers. Your code is good for US customers only (excluding Alaska, Hawaii, and US territories). Discount codes cannot be combined with another promotional offer. Discount codes cannot be combined with a gift card code. Your code is good for bundles only. You will not receive a commission for orders that are processed through a coupon site (i.e. RetailMeNot, Honey, etc).


How do I get paid?

Getting paid is easy-peasy. Use Venmo, PayPal, Bank Transfer, Store Credits, Digital Gift Cards, and more! Plus, get a bonus of 10% when you redeem for store credit!


Do I receive free product and/or sample orders?

Not at this time.


Do I have to agree to any terms and conditions?

Yes. The terms and conditions are listed at the bottom of the sign-up page. When signing up, you automatically agree to these terms and conditions. Find the terms and conditions here.

I don’t like ordering online. Is there another option?

In addition to being available at HelloBello.com, our products are also available at Amazon.com and Walmart. Or you can continue all of the online fun by going back to our online store.

Hello Bello products can be found at most Walmart stores. If your Walmart does not carry Hello Bello products let the manager know that you want them to carry Hello Bello items in your preferred Walmart store!

Remember, you can find Hello Bello at Amazon.com and at HelloBello.com.


Thank you so much for your interest in Hello Bello! At this time we are focused on supplying our wonderful customers with great products at a fair price. We are currently not offering any donations, but we thank you for your interest in Hello Bello. 

You might be interested in knowing we have a fundraising platform called the Diaper Fund which makes it easy to crowdsource funds that can be used to buy diapers (or anything else) on HelloBello.com.

Thank you so much for your interest in Hello Bello! We're so excited to hear that you are considering our products for your little one. 

Unfortunately, we don't have samples just yet. In the meantime, you can purchase individual packs of diapers and wipes at your local Walmart at Walmart.com or at Amazon.com if you would like to try them out before you subscribe.

Subscription Bundles

A better question is "why not?" 

Seriously, the perks are amazing in addition to the convenience of getting diapers, wipes and other essentials delivered to your doorstep. Being a Hello Bello subscribers gives you access to the below perks: 7 packs of diapers + 4 packs of wipes + a full-size freebie on your first order for $79.99! Pending diaper size, that's up to 224 diapers per order! 

Also, you get an additional 15% off add-on products (mix and match up to 5 in each order). 

Military or first responder? Get a lifetime 15% off discount. 

Surprise freebies? Yes. Not every month, but enough to keep you smiling. 

What's more? Most subscription orders are shipped in a box that upcycles into a toy (think a Rocketship, Gingerbread House, Lantern, etc.). 

EXCLSUIVE access to new diaper designs not found in stores AND early access to seasonal designs. 

Plus, you're automatically eligible for the Hello Bello rewards program for even more perks, freebies and promotions. 

What are you waiting for? Sign up to start getting the Hello Bello Bundler love right away!

Our bundles include: 7 packs of adorable, affordable, and off-the-charts absorbent diapers + 4 packs of plant-based, multi-functional wipes (60-count each). The diaper count per pack/bundle varies by size. For instance, size 2 includes 7 packs of diapers with 30 diapers per pack for a total of 210. Please reference our diaper size chart for more details. Check out our diaper sizing chart here.

Our subscription bundles are customizable. Choose your diaper size, select different designs, and anything else you might need. (Add-ons are 15% off). 

You're in control - you can change future ship dates, the frequency of your bundle, and the size and patterns at any time. Pay only when your order ships (subscriptions are set to ship every 5 weeks unless you change it). Enjoy FREE shipping on orders over $75!  

Additionally, we make it easy to say goodbye. Cancel for any reason by logging into your account or by contacting our customer support team.

The diaper count per pack/bundle varies by size. For instance, size 2 includes 7 packs of diapers with 30 diapers per pack for a total of 210. Please reference our diaper size chart for more details.

Also, here is a list that might be helpful:

Daytime Diapers:

Size N: 32 diapers per pack and 224 diapers per bundle.

Size 1: 32 diapers per pack and 224 diapers per bundle.

Size 2: 30 diapers per pack and 210 diapers per bundle.

Size 3: 25 diapers per pack and 175 diapers per bundle.

Size 4: 21 diapers per pack and 147 diapers per bundle.

Size 5: 18 diapers per pack and 126 diapers per bundle.

Size 6: 17 diapers per pack and 119 diapers per bundle.


Nighttime diapers:

Size N-2: NA

Size 3: 23 diapers per pack and 161 diapers per bundle.

Size 4: 20 diapers per pack and 140 diapers per bundle.

Size 5: 17 diapers per pack and 119 diapers per bundle.

Size 6: 16 diapers per pack and 112 diapers per bundle.


Training Pants:

Size M: 25 diapers per pack and 150 diapers per bundle.

Size L: 22 diapers per pack and 132 diapers per bundle.

Size XL: 18 diapers per pack and 108 diapers per bundle.

No worries – it happens to us all the time! Simply provide us with the email address you use to log into Hello Bello and we'll send you an email with instructions. Click here for our log in page.

To update your account profile, follow the step-by-step process below:

1. Log into your account & select “Profile”. 

2. Either select update your email address or update your phone number.

3. Review your entry and click save. 

Thank you for contacting us. No worries, we can assist you with updating your physical mailing address.  

Please reply to this email with your desired physical mailing address and we will process the update. Because we process orders quickly, we will do our best to update your mailing address before fulfilling and shipping your order.  

If you have a subscription order, you can update your preferences including your mailing address by logging into your account here & select “Shipping Address” for future orders.

How do I edit my next subscription order?

Of course you can edit your order if it hasn't yet been charged. Simply log into your account to edit before your next order date. Learn more about editing your bundle here.


My order just charged, can I still edit it?

We are unable to make any edits to an order once it has charged. If your order has not yet shipped and is still being processed, you can request an order cancellation by clicking the "Cancel Order" link in the "Past Orders" section of your account. Order cancellations cannot be guaranteed as our orders process and ship quickly to ensure prompt delivery. If you needed to cancel an order but were unable to do so before the order shipped, learn how to set up a return here.

Thank you so much for reaching out! I'm so sorry to hear that you didn't receive the diaper designs that you selected. We always do our best to accommodate your preferences but keep in mind that they are subject to availability. As we pack your bundle, if we run out of a pattern you chose, we'll select another popular design to make sure you receive your bundle in a timely manner. 

You can customize your diaper bundle directly from your Hello Bello account to select up to 7 different designs and ensure that you receive a variety in your shipment. Rest assured that we're working hard to get more designs in stock as soon as possible. We'll also be adding new designs regularly so keep an eye out for your reminder email to manage your preferences. Let us know if you have any further questions. Have a great day!

Please follow the steps below to update your bundle shipping date.

1. Sign in to your account at www.hellobello.com/account and head to your Subscriptions Tab.

2. Scroll down to Subscription Details. Then Click the arrow to open "Next Order Date"

3. A calendar will appear, then using the arrow to move the calendar month. Once you're at the month, you can then click on the date you would like your next order to process.

4. Once the date has been selected, Click Save

5. If you would like the order to process now, You can Click on "Order Now".

Wanna switch things up? You can quickly edit your bundle up to 24 hours before it ships! Once you login to your account you will see your current Subscription Content including diaper size, diaper design, and any add-ons. Simply click the arrow to the right of each section to edit. The Subscription Details section will allow you to edit your subscription frequency, next order date, shipping address, and any promotional codes. If you have multiple subscriptions on your account you will need to click Edit Subscription on the card for the desired subscription to see all edit options. For each order, we will email you a reminder 2 days before we process your bundle. Be sure to make any edits before your Next Shipment date. Log into your account here to edit your next subscription.

Yes, we do sell diapers a la carte. They can be found by clicking here!

No problem! Go to your bundle in your account and Scroll down to Subscription Details. Then Click the arrow to open "Next Order Date". A calendar will appear. Use the arrow move the calendar month desired. Once you're at the month, you can then click on the date you would like your next order to process. Once the date has been selected, Click Save for each order. We'll email you a reminder 2 days before we process your bundle. Be sure to make any edits before your Next Shipment date. Log into your account here to manage your bundle.

Can an order be canceled?

An order cancellation can be requested up until shortly before the order ships. All orders that are eligible for a cancellation request will display a "Cancel Order" link in the "Past Orders" section of customer accounts. Order cancellations cannot be guaranteed as our orders process and ship quickly to ensure prompt delivery. If you needed to cancel an order but were unable to do so before the order shipped, learn how to set up a return here. 

Please note: canceling an order does not cancel your recurring subscription going forward.


Why don't I see the "Cancel Order" option next to my order?

An order can be canceled up until shortly before it ships. If you don't see the "Cancel Order" option it's because the order is too far along to be canceled. All orders eligible to be canceled will display a "Cancel Order" option. If you needed to cancel an order but were unable to do so before the order shipped, learn how to set up a return here.


How do I cancel my order?

Follow the steps below to cancel an order. 

Log into your Hello Bello account. Scroll down and select “Past Orders”. Select “Cancel Order”.


When will I receive the refund after canceling an order?

Once canceled, the amount charged for the order will automatically be refunded. The standard time frame for refunds to be received back to the payment source is 3-5 business days (however, many customers see the refund post within 24-48 hours).


Processing a New Order

If you canceled your order because you needed to make changes, follow the steps below to update and process a new order. Log into your Hello Bello account Click the arrow to the right of “Bundle Settings” Follow the prompts to edit and submit updates to your Bundle. Under Subscription Details, click "Order Now" to process the updated order.


We make it easy to say goodbye. Simply log into your account and scroll down and click "Cancel Subscription". If you have multiple subscriptions on your account you will need to click Edit Subscription on the card for the desired subscription and then scroll to the cancellation link. Because we love our customer's feedback we do ask a few questions before you reach the Cancel tab.

Please note: canceling a subscription does not cancel any orders that have already charged. Learn how to cancel and order here.


Wanna keep your subscription but change the frequency?

You can skip or edit shipments anytime. When in your account, scroll down to Subscription Details, then Click the arrow on "Next Order Date." For each order, we will email you a reminder 2 days before we process your bundle. Be sure to make any edits or cancellations before your Next Shipment date.

Our diaper bundles are set to ship every 5 weeks. However, you can modify your shipments to every 3 or 4 weeks if you need diapers more frequently. Or you can skip an order if you have a supply of products to work through. 

To update your order frequency, sign in to your account at www.hellobello.com/account and head to your "Subscriptions Tab". Then scroll down to "Subscription Details". 

There you have several options: 

1. Click "Frequency" to update to 3 weeks, 4 weeks or 5 weeks. Upon selecting click "Save". 

2. Select "Order Now" for your order to process immediately. 

3. Click "Next Order Date" to enter a specific date for the order to process. 

4. Click "Skip Shipment" and your next shipment date will be skipped.



Yes. We offer multi-bundles which consist of 7 packs of diapers. You can order 2 different diaper sizes or 2 different training pants. 

To update your subscription, log onto your account at www.hellobello.com/account.

Next, click "Edit Your Subscription".

Then select "Diapers" or "Training Pants". 

Scroll down and click "Want two different sizes?"  

Then scroll back up and click the Diaper or Training Pant sizes with the quantity per size.

Yes. If you are looking for a combination of diapers and training pants first log into your account.

Next, go to subscription and click "Edit".

Then click "Diapers & Training Pants".

Then select the desired size and indicate the quantity per size.

Yes. You can select to have a subscription bundle without wipes. 

Log into your account at hellobello.com/account.

Next, click "Edit Subscription". 

Scroll down and click "Exclude Wipes".

Then click "Next" and "Save".

Please note: Currently this function is only available by logging into your account at hellobello.com/account and is not available in the Hello Bello App.

Absolutely! You can have multiple subscription programs. 

Log into your account, then scroll down to "Add New Subscription".

Then click "Diapers", "Training Pants", or "Fundamentals". From there, the system will walk you through the process.

Absolutely! You can have more than one subscription program and ship to different addresses.   

Log into your account, scroll down to "Add New Subscription" then add your products and provide the mailing address for the shipment. 




Each regular Bello Bundle comes with four packs of 60-count, fragrance-free, plant-based wipes.

Absolutely! You can have more than one subscription program.  Log into your account, scroll down to "Add New Subscription" then add your products and provide the mailing address for each individual shipment.

Shipping

We ship to all doorsteps in the continental U.S. via UPS shipping and to Canada from the US via DHL Air. We cannot currently ship to U.S. Territories, Hawaii, or Alaska but our partners Amazon.com and Walmart do! At the moment, we do not ship internationally but we will let you know when that changes! For shipping costs & transit times, click here.

Thanks for your order! You will receive a confirmation email shortly with all the details you need, including a list of products you purchased. Orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 1 pm PDT may be processed the following day. Once your order ships, we will email you a shipping notification with your tracking number. Your order will arrive in 3-7 business days after it’s processed. 

*** APO/FPO orders may take 1-8 weeks depending on your base location *** 

Please understand per the UPS/DHL, shipping times can change due to but not limited to bad weather or natural calamities, deliveries to rural areas, operational/ function emergencies or if delivery is scheduled during a national holiday can all extend the in-transit time.

Thank you for your order! Once your order ships, we will email you a shipping notification with your tracking number. You can also view your tracking number in the Past Orders section of your account. Your order will arrive within 3-7 business days after it is processed. Orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 1 pm PDT may be processed the following day. Please understand per UPS/DHL, this can change due to but not limited to bad weather or natural calamities, deliveries to rural areas, operational/ function emergencies or if delivery is scheduled during a national holiday can all extend the in-transit time.


My order said it would be delivered by now but has not arrived.

Our shipping partners may adjust your expected delivery based on their shipping volume. If your order is within the shipping window, please allow time for UPS/DHL to complete delivery. If your order is passed the shipping window, please contact [email protected].

US Shipping Costs 

Standard Size Subscription Diaper Bundles of $75+ always have Free Shipping!

Standard $9.99 for orders under $35 

$4.99 for orders between $35 & $74.99 

FREE SHIPPING for orders $75+


APO/FPO 

Unfortunately, we are not shipping to APO/FPO at this time.


Canada 

Shipping Cost Flat rate of $11.99USD (with exceptions for large orders that require two or more shipping boxes)

Absolutely. Our boxes are fully recyclable. We’re always looking for ways to provide more eco-friendly and sustainable packaging solutions.

It’s easy! Visit your account, scroll down to Subscription Details, then click the arrow under Shipping Address. Enter the new address in the appropriate fields. Click Save when finished! 

For each order, we will email you a reminder 2 days before we process your bundle. Be sure to make any edits before your Next Shipment date. Log into your account here to change your address.

Hello Bello unfortunately isn't able to ship direct to customers in Hawaii or Alaska at this time. However, our award-winning, ultra-soft, super absorbent diapers, wipes and baby care products are available at Walmart and Amazon.com. We hope you check them out there!

Payment, Discounts & Rewards

Click here to learn about Hello Bello's rewards program, Bello Bucks!

Check out the link to start a Diaper Fund here, then share the link with your family, friends, and co-workers!

We accept all major U.S. credit cards.

When contributions come into your diaper fund you will be emailed a gift card number. Each time a contribution is given the gift card will be reloaded with those additional funds. 

To use your Diaper Fund, log into your account, go to "Edit Subscription", scroll down and click  "Discount Code". Then apply the entire amount in the field provided and click "Save".   

The Gift Card will be automatically applied until it is depleted.

When a credit is issued to your account it is automatically applied towards the next order.

It's simple. Log into your account, click "Redeem My Points" and your reward amount gets automatically applied to your next subscription order.

Please note: Currently this function is only available by logging into your account at HelloBello.com/account and is not available in the Hello Bello App.

Returns

If you’re not 100% satisfied with our products, we are here to help. We accept returns of unopened products within 30 days of your delivery date. Please be sure to update your sizes frequently to ensure you get the proper fit for your little one.

Submitting a Return: 

Please contact our Customers Service team if you need to return an item. Our dedicated staff will be more than happy to assist you. Click here to contact us.

We do not offer exchanges but you can set up a return for a refund and place a new order with the desired products. We accept returns of unopened products within 30 days of your delivery date.  

Please contact our Customers Service team if you need to return an item. Our dedicated staff will be more than happy to assist you. Click here to contact us.

We encourage you to update your patterns and sizes frequently to ensure you receive the items you want with each delivery.

How do I return an item?

Please contact our Customers Service team if you need to return an item. Our dedicated staff will be more than happy to assist you. Click here to contact us.

Please contact our Customers Service and they will assist you with your refund. Click here to contact us. 

Generally, allow 3-5 business days for any refunds to post on your original form of payment.

At this time, you can only return products back to where they were originally purchased from. If you purchased from one of our retail partners, please contact them to initiate your return or visit your nearest store. Our retailer partners have customer friendly return policies and we're confident they’ll be able to assist you.

Products & Ingredients

What does EWG VERIFIED™ mean? 

Brought to you by the trusted Environmental Working Group, EWG VERIFIED™ recognizes products that meet EWG's strictest standards for your health. Any products with the EWG VERIFIED™ label have been rigorously screened for safety and have to score a "green" rating in the Skin Deep Database. Products must: Be free of EWG's ingredients of concern. Fully disclose all ingredients. Follow good manufacturing practices.


Which of your products are EWG VERIFIED™?

We are proud to announce that our Lavender Shampoo + Body Wash, Lavender Baby Lotion, Lavender Bubble Bath, and Vanilla Apricot Lotion are now EWG VERIFIED™ (with more to come!).


Why aren’t all of your products EWG VERIFIED™?

The EWG is very rigorous in their vetting of products to ensure they meet their strict standards. It’s simply a long process! Trust us - we’re working on it and are confident that the rest of our products will pass the test, as well.

Yes! All of our products are cruelty-free. We do not conduct or commission animal tests and do not use ingredients from suppliers that conduct or commission animal tests.

Yes! Our diaper rash cream is safe to use with cloth diapers and will not cause the undesirable “repelling” effect like some other creams. As with other mineral and plant-based creams, be sure to use enough of a proper detergent and wash with hot water to effectively clean the diapers.

We prioritize using non-GMO ingredients and are in the process of becoming Non-GMO Project Verified – following the Project’s standards of best practices. In the meantime, you’ll find a list of ingredients included in each product on each individual product page.

We use as many organic ingredients as we can without driving up the final cost of the products we make. Sometimes we can make a 100% organic formula and keep the cost down; other times it may be only 75% organic. Regardless, you can always rest easy knowing our products are safe and effective. To see a list of organic ingredients included in each product, please visit our product pages. 

What ingredients do you use in your products?

Each and every ingredient in our products have been thoughtfully considered while keeping your baby’s health in mind. To see a list of ingredients included in each product, please visit our product pages.

You bet! Maybe we’re a little biased, but we recommend Hello Bello to our family and friends of all ages.

For sure. Have you ever been tempted to use your baby’s lotion or shampoo before? We highly suggest it! Sharing is caring, right?

The wipes can be used on a baby's face and hands. The formulation of the wipes is 99% water combined with botanical extracts and preservatives to soothe and clean skin and is safe for your baby's delicate skin.

Thanks for reaching out! We use non-nano zinc oxide as our active, skin-protecting ingredient in the sunscreen and it's the cause of the whitening effect. It's what's known as a "physical" sunscreen and sits on the surface of your skin as opposed to being absorbed into it. We chose to use it in our line of family-friendly products because the American Academy of Dermatology recommends physical sunscreens if you have sensitive skin. We also think the whitening effect makes it a little easier to make sure you're putting enough on and not missing any spots, which is key to proper application. Please let me know if you have any other questions. I'm happy to help!

Mini Bello Bundle

The Mini Bello Box is a smaller diaper and wipes subscription that includes 4 packs of diapers, 2 packs of wipes and a Hyland’s freebie item.

For this promotion, you do not get to choose your designs. You can select your designs on your next order.

For this promotion, you do not get to choose your freebie. We will include a free Hyland's product in your first order.

The Mini Bello Box will auto-ship every 5 weeks. You can change your shipping frequency in your My Account at any time.

Shipping is FREE for all subscriptions.

Yes! If you subscribed to the Mini Bello Box for $19.99, you can still upgrade to the Bello Box for the price of $79.99.

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